Scheduling Supervisor, Service Delivery
Jazz joined CarePros in January 2020 as a Scheduling Coordinator. As a Scheduling Coordinator she matches Care Professionals and clients based on medical needs, personality, skills, client’s scheduling needs and care professional’s availability. Jazz also assists clients, care professionals and case managers as needed and consistently resolves care professional’s and client’s issues (i.e. time off requests, general questions, changes in schedule and/or availability concerns). Additionally, completes weekly payroll, billing, and invoicing audits and communicates staffing needs with the hiring team. Also, adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team. Jazz graduated from York University with a degree in Work & Labour Studies, as well as a graduate certificate in Human Resources Management. Prior to working at CarePros, she has worked at Amazon as a Senior Human Resources Assistant and at Wal-Mart as Personnel Coordinator, Accounting Office Clerk and Customer Service Manager. These positions provided her with over Ten years of experience in diverse industries and teams. In these roles she delivered above and beyond projected results to accomplish business goals. Dealt with internal associates as well as external candidates to optimize business objectives and drive consistent results, executing corporate planning, and provided expertise in government regulations and legislation.
In her free time, Jazz loves traveling, spending time with family and friends, and enjoying the great outdoors.